Refund policy

Refund Policy – Nova Skin

We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

You have 7 days from the date of receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Used or opened skincare products

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.

We will:

  • Offer a replacement, or

  • Provide a refund if necessary

Return Shipping

Customers are responsible for return shipping costs.

However, if the return is due to our error (damaged or incorrect item), we will cover the return costs.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method

Contact Us

For returns and refunds, contact us at:
novaskinstore.za@gmail.com