Frequently asked questions
What is the return policy?

We offer a 7-day return policy. If you’re not satisfied, you can request a return within this period. Items must be unused, in original condition, and in their original packaging. Be sure to include your order confirmation or packing slip with the return.
Refunds are processed within a few business days after we receive and inspect your return.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

Once your order is shipped, you’ll receive a tracking number via email. You can click the tracking link in the email or use the number on the courier’s website for real-time updates.
Orders are processed within 1–3 business days after payment is confirmed.Estimated delivery time is 10–25 business days, depending on your location.
Where do we ship?

We offer international shipping and deliver to most countries worldwide.
Shipping times may vary depending on your location
 How can I track my order?

All transactions are encrypted and securely processed.
We respect your privacy and never share your information with third parties.
How much does shipping cost?

We offer free shipping on all orders, with no minimum spend required.
Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item is defective or we made an error.

Security & Privacy

All transactions are encrypted and securely processed.
We respect your privacy and never share your information with third parties.
Are these devices safe for everyone?

Our devices are designed to be safe and gentle for most skin types when used as directed. If you have sensitive skin or a medical condition, we recommend consulting with a healthcare professional before use.
How can I contact NovaSkin?

You can reach us via email or through our contact form on the website.
We aim to respond to all inquiries within 24 hours.