Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store (“we”, “us”, or “our”).

1. Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

Additionally, as you browse, we collect information about:

  • The pages or products you view

  • Websites or search terms that referred you

  • How you interact with the site

When you make a purchase or attempt to make a purchase, we collect:

  • Name and surname

  • Billing and shipping address

  • Payment information (processed securely via third parties)

  • Email address

  • Phone number

2. How We Use Your Personal Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide you with information or advertising (if applicable)

3. Payments

All payments are processed securely through third-party providers such as PayPal and Yoco.
We do not store your card or payment details on our servers.

4. Sharing Your Personal Information

We share your personal information with third parties to help us operate our store, including:

  • Shopify (our ecommerce platform)

  • Payment providers (PayPal, Yoco)

  • Shipping and logistics partners

We may also share your information to comply with laws and regulations or to protect our rights.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Understand how customers use our site

  • Support marketing and advertising efforts

You can choose to disable cookies through your browser settings.

6. Your Rights

If you are a resident of certain regions, you have the right to:

  • Access personal information we hold about you

  • Request correction or deletion of your data

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your order information for our records unless and until you ask us to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

9. Contact Us

For more information about our privacy practices, or if you have questions, please contact us at:

Email: novaskinstore.za@gmail.com

By using our site, you agree to the terms of this Privacy Policy.